Master Policies
We guarantee quality workmanship in all our merchandise. Every garment is inspected including zippers prior to shipment so you are assured that they ship in top condition.
- An unauthorized return, including: returns without a properly authorized Return Authorization code clearly marked on the outside of the package or not returned on time; items which have been worn or without tags and packaging attached in original condition; any special order merchandise.
- Orders that are shipped but the address provided on the order is not good.
- Refused delivery.
By placing an order the customer is agreeing that everything on the order is correct - quantity, size, style and color.
Delivery dates are best estimations; they are not guaranteed and can vary.
Shipping requires a full street address (cannot deliver to a PO, APO, etc.).
Every attempt is made to represent colors as accurately as possible but as in all garment manufacturing, colors will vary by dye lot and monitor display.
All customer service is by email. The customer is obligated to provide a working email address that accepts our contacts. Processing may be held up if the customer does not respond to questions by email.
Open your delivery and check it thoroughly upon arrival before removing any tags or packaging to be sure it was filled as placed. If there is a problem, have the purchaser contact us by email within three (3) days. Wearing, altering, damaging, removal of tags or destruction of packaging constitutes acceptance of the order as delivered. We are not responsible if you order the wrong size, style, color or need alterations. We cannot be held responsible for items damaged during shipment or upon receipt.
The majority of styles we offer are by special order. All items asking for a requested delivery date are by special order. Special order items are not returnable or exchangeable. No change can be made to a special order after processing. Cancellation of a special order by the customer before shipment will generate a 50% refund only.
Stock items can be returned if a Return Authorization form is submitted at http://www.theperfectpear.com/returnauthorization.asp within 3 days of delivery. You will be provided with an authorization number, address and instructions by email. All garments sent for return must have tags and packaging attached in original condition and the properly issued Return Authorization Code clearly marked on the outside of the package. The garment must be unworn, unlaundered, unaltered and undamaged to be accepted. Packages sent back without the properly issued Return Authorization code on the box or not meeting criteria will not be refunded or exchanged.
Directly-shipped Christening/baby items are subject to a 15% restocking fee if returned or exchanged. Ordering multiple styles or sizes of stock infant items and returning some will be subject to a 15% restocking fee. Special order items are not returnable or exchangeable, so the restocking fee does not apply to these items.
NON-RETURNABLE ITEMS - Special order items. Clearance items. Shipping and rush order fees. Socks, slips, stockings, hair bows and headpieces.
Abandoned Orders - An abandoned order is a situation where we end up in possession of goods that rightfully belong to the customer. Customer Service will make reasonable attempt to contact the customer by email for authorization of shipping charges to have the merchandise reshipped to them. The customer has 20 days to correct the situation. Beyond that point the order is considered to be abandoned. We cannot refund or exchange an abandoned order. Examples of abandoned orders include - but are not limited to:
