Conditions and sale

GENERAL PURCHASE CONDITIONS

PERFECT SUIT SRL

This document contains the general conditions that regulate the use of the website www.perfectsuit.com and the purchase of products marketed therein and/or displayed for promotional purposes.

For any information on orders, timing, delivery and payment methods, the customer is requested to write an email to clienti@perfectsuit.com.

For any notification of actions and appeals, complaint, reminder, formal notice, formal notice or information of a purely legal nature, the address to which communications should be sent is legale@perfectsuit.com.

In the event that communications are made in another form or to other addresses, even if attributable to Perfect Suit Srl, they cannot be considered correctly delivered, will not have legal value and will not be managed at an administrative level.

This agreement is also available on the website in English.

1 – COMPANY DATA

The sale of products through this website is managed by Perfect Suit Srl, with headquarters in Olgiate Comasco (CO) at Via Rongio, 3 - VAT number 03922320134 - REA CO 406887, share capital of € 10,000.00, with contact details available on the site in the "contacts" section.

The PerfectSuit® trademark is registered at the European Union Intellectual Property Office on 05/22/2020 at no. 018148652 and any improper use is prosecutable under the laws in force on the matter. The customer may use the trademark only if expressly authorized by Perfect Suit Srl. This, however, does not prevent the use of the website and the copying of the information contained therein, exclusively with reference to the order number, the expected shipping and delivery date, the article code or the contact details entered.

2 – CUSTOMER DATA

The customer coincides with a subject having the characteristics contained in the definition of "consumer", pursuant to art. 3 of the Consumer Code.

Customer data and the information entered by them are processed in accordance with the privacy policy reported on the website.

By authorizing the processing and storage of your entered data, the user assumes responsibility for the correctness and truthfulness of the same.

3 – USE OF THE WEBSITE

The customer undertakes to browse and place orders on the website within the limits of the law, without completing false or fraudulent purchases and providing correct contact and shipping details.

By completing the purchase, the customer guarantees that he/she has the legal capacity to enter into binding contracts, according to the law of his/her country.

Otherwise, Perfect Suit Srl will be free to cancel the order and notify the competent Authorities.

4 – TERRITORIES INCLUDED IN THE SERVICE

The items offered are available exclusively for delivery within the European Union. Delivery to islands may incur additional shipping costs.

For Extra-EU purchases to be made through the site, you must contact Perfect Suit Srl directly

By sending an email to clienti@perfectsuit.com, indicating the products requested and the geographical area to which delivery is to be made, we will be able to evaluate feasibility, applicable tax regime and shipping costs.

5 – COMPLETION OF THE CONTRACT

The information contained in this document and on the site does not constitute an offer to the public but an invitation to formulate a negotiation proposal.

The contract between Perfect Suit Srl and the customer will be concluded with the explicit acceptance of the order by Perfect Suit Srl and, consequently, with the sending of the “shipping confirmation” email.

If the offer is not accepted, any amounts already withheld on the chosen payment method will be fully refunded.

6 – PLACING THE ORDER

To place an order, you must follow the online purchase procedure and authorize the payment. Subsequently, Perfect Suit Srl will send an “order confirmation” email.

Until the next "shipping confirmation" email, the order will not be considered accepted but as an offer from the customer awaiting approval by Perfect Suit Srl

In addition to the shipping confirmation, the tracking data of the package will be sent, together with a regular tax document and a summary of the purchase.

In the event that an order includes more than one product, the contract will be deemed to be concluded only in relation to the items actually listed in the shipping confirmation and not to those not yet available for delivery.

7 – AVAILABILITY OF ITEMS

Product orders are subject to product availability.

If a product is permanently or temporarily unavailable, Perfect Suit Srl undertakes to communicate this to the customer, also providing information regarding possible substitute goods in terms of quality and quantity, of equal or greater value or, alternatively, the reimbursement of any amounts already paid.

8 – REMOVAL AND MODIFICATION OF PRODUCTS

Perfect Suit Srl reserves the right to remove or modify, at any time, the products contained on the site, possibly modifying or - where necessary - cancelling the orders placed containing such items, even following receipt of the order confirmation email.

No liability or failure to comply can, in light of the above, be attributed to Perfect Suit Srl

9 – PRODUCT DESCRIPTION

Perfect Suit Srl is committed to providing truthful descriptions regarding the nature, origin, workmanship and quality of the product.

The images used on the site, however, are to be considered merely indicative and promotional and, as such, inserted for the sole purpose of presenting the product.

Since these are unique pieces, made with natural materials and hand-crafted, Perfect Suit Srl cannot in any way be held responsible for slight differences in the product compared to the images contained on the site, due to the properties of the elements and their processing.

10 – DELIVERY

Except as provided in art. 7 and except in extraordinary cases (for example and not limited to, causes of force majeure, geographical areas difficult to reach, customs blocks, customization of products), Perfect Suit Srl undertakes to respect the expected shipping times or, in any case, within thirty days from the date of confirmation of the order.

Any difficulty or impossibility in meeting delivery times will be communicated to the customer, with the option for the latter to confirm the purchase by establishing a new shipping date or to cancel it, obtaining - in the latter case - the reimbursement of any amounts paid exclusively through a shopping voucher of equal value, transferable to third parties, and usable within six months of issue.

It is understood that, where the site makes available the possibility of making reservations for products not yet available, so-called "pre-orders", the terms of this article will run from the day on which the goods are actually available.

11 – DELIVERY BY COURIER AND WITHDRAWAL

Pursuant to art. 63 of the Consumer Code, the customer assumes the risks and responsibilities associated with the items purchased from the moment of delivery to him/her, to a delegated and/or authorised third party or, where applicable, with the delivery of the package to a further storage location indicated by the customer (e.g. on the landing, at a locker, at a collection point, etc.).

Since the purchase was made outside of commercial premises and, therefore, "remotely", the customer will have 14 days from delivery to withdraw, giving written notice to Perfect Suit Srl by registered mail with return receipt sent to the registered office address or to the PEC perfectsuit@legalmail.it or, alternatively, using the appropriate online form.

In this communication, in addition to the indication of the customer, the product purchased, the order number, the reasons for the withdrawal must be briefly reported.

12 – IMPOSSIBILITY OF DELIVERY

If it is not possible to deliver your order, a safe alternative place to leave it will be found.

Where this is not permitted, the products will be delivered again to Perfect Suit Srl, which will store them in its warehouse, leaving a notice or sending an email with all the details to organize a new shipment, at the customer's expense.

It is understood that if delivery is impossible for reasons attributable to the customer, any additional shipping costs will be charged to the customer.

In the event of unjustified storage of the package at the warehouses of Perfect Suit Srl - exceeding 14 days from the invitation to organize a new shipment - the customer will be considered to have withdrawn and the selling company may consider itself released from any contractual obligation towards the customer and retain any sums collected as a penalty, Perfect Suit Srl having borne the costs of preparation, processing, shipping and storage of the goods.

13 – PRICE

The price of the product is the one indicated on the site, including VAT (if applicable) and net of shipping costs.

Any gross and obvious errors in the indication of the price, communicated to the customer before the shipment of the goods, do not oblige Perfect Suit Srl to supply the product at the lower price erroneously indicated, where the customer could reasonably be aware of the fallacy of the amounts indicated.

Perfect Suit Srl reserves the right to change the price of the goods at any time. This right does not extend to orders already confirmed.

14 – PAYMENT

Payment is handled through the Shopify Payments platform.

By authorizing the payment, the customer assumes responsibility for the ownership and use of the chosen means for the payment of the price.

Credit cards will be subject to verification and authorization by the issuer but, if payment is refused, Perfect Suit Srl cannot be held responsible for any delay or failure to deliver and no contract will be concluded with the customer.

Payments made through the online platform and any refunds are managed through Stripe . For information on payment conditions, please consult the manager's website.

15 – VAT

In accordance with current tax legislation, each purchase made will be subject to Value Added Tax, where applicable.

If the customer wishes to indicate his/her tax code on the invoice, he/she is kindly requested to follow the specific procedure during the purchase phase.

The tax document is issued and sent to the customer together with the transport document.

16 – REGISTERED PURCHASES

Purchases through the site will be available exclusively for registered users. The data entered, in accordance with the privacy policy , will be used for the purposes expressly authorized or, in any case, necessary for the provision of the service.

17 – EFFECTS OF WITHDRAWAL

The withdrawal, carried out pursuant to art. 11 and except as provided in the following art. 20, involves the return of all amounts paid to Perfect Suit Srl, including delivery costs, within 14 days of receipt of the withdrawal letter, exclusively through a shopping voucher of equal value, transferable to third parties, and usable within six months of issue and except in the event that the customer fails to return or redeliver the goods received. Any return costs are borne by the customer.

The customer will be held responsible for any decrease in value of the goods resulting from improper or negligent use by the purchaser.

In this case, Perfect Suit Srl, after notifying the customer, may retain all or part of the amounts received at the time of purchase.

18 – CUSTOMIZED OR MADE TO MEASURE PRODUCTS

In any case, withdrawal is not permitted for personalized or made-to-measure products.

The customer, when ordering, is required to verify the accuracy of the product characteristics and only on these will be borne any liability for quantitative and/or qualitative discrepancies not attributable to Perfect Suit Srl

The customer assumes responsibility for the ownership and paternity of writings and/or logos that he/she wishes to use during the customization of the product, which - by authorizing the order - he/she declares to be able to exploit.

Due to technical reasons or other reasons beyond the control of Perfect Suit Srl, the colors, textures, dimensions and other external characteristics may appear different from those shown on the screen.

In any case, the provisions of art. 9 remain unchanged regarding possible slight discrepancies due to the quality of the raw materials and the hand-crafted workmanship that makes each product a “unique piece”.

As regards made-to-measure tailoring, Perfect Suit Srl acts exclusively as an intermediary between the end customer and the manufacturing company.

Any problems, discrepancies, defects, delays and disputes cannot in any case be referred to Perfect Suit Srl, which exclusively guarantees that the final price indicated is actually applied to the product - chosen and configured via its website.

19 – RETURN METHODS

The return must be made according to the methods that will be indicated via email by Perfect Suit Srl or contained in the specific online form.

In particular, the customer service will propose one of the following methods: sending the package diligently packed and sealed in the same box in which the product was delivered, by post or private courier, with completion of the return form contained therein.

In case of loss of the form or breakage of the box, the customer is required to promptly notify Perfect Suit Srl, in order to obtain the appropriate instructions.

The costs and risks related to the return are borne by the customer.

The same conditions also apply if the customer resides abroad.

20 – NON-CONFORMING OR DEFECTIVE PRODUCTS

In the event that the customer receives goods that do not comply with the contract or are defective, he is required to immediately inform Perfect Suit Srl

In order for your report to be reviewed, you will need to return the item to the company's registered office address.

Perfect Suit Srl, having verified the validity of the complaints, will offer the replacement of the product or, alternatively, the refund of the sums paid, even as a return.

In any case, safeguarding the current regulations for consumer protection.

21 – LEGAL WARRANTY

The products sold through the website are covered by the mandatory legal guarantee provided for the protection of consumers, for defects of conformity existing at the time of delivery of the goods.

The guarantee on movable goods lasts for two years from delivery, provided they are reported - under penalty of forfeiture - within two months of discovery.

There is a lack of conformity covered by the guarantee if the purchased goods do not conform to the description provided or do not possess the qualities presented on the site; are not suitable for the use for which they should normally be intended; do not have the qualities that could normally be considered to exist for that product.

In the event of a lack of conformity, the guarantee gives the right exclusively to the restoration of the goods, without costs to be borne by the customer.

22 – DISCLAIMER

Except as otherwise provided in this document, Perfect Suit Srl's liability for products purchased on its website is limited exclusively to the purchase price of the product in question. Within the limits of the law and these general conditions of purchase, Perfect Suit Srl cannot in any case be held liable for indirect damages such as, by way of example: loss of profits, loss of turnover, loss of earnings, loss of contracts, loss of savings, loss of data and waste of time or travel made for administration and bureaucracy.

Due to the potential exposure to an unlimited number of people, the website may be subject to errors or vulnerabilities in data management and storage of digital information. It follows that Perfect Suit Srl cannot guarantee the accuracy and security of the information transmitted or obtained through its website, except in cases where the law expressly provides otherwise and without this implying limitations to the consumer protection legislation, which remains applicable.

23 – CYBER ATTACKS AND THIRD PARTY LINKS

The customer will be held responsible for any improper or inappropriate use of the site and the information contained therein, as well as for damages caused by computer attacks, viruses, trojans, worms, logic bombs and other programs or materials capable of causing problems to computer systems.

To the extent permitted by applicable law, Perfect Suit Srl cannot in any way be held responsible for damages or losses due to the aforementioned malicious computer programs.

If the website contains external links that refer to third parties, under no circumstances is Perfect Suit Srl required to verify their functioning, content and security and, therefore, cannot be held liable for any damage or loss that may occur as a result of said links.

24 – COMMUNICATIONS IN WRITTEN FORM

The law requires that Perfect Suit Srl's communications to the customer must be in written form.

By using the website, the customer accepts that written communications will be in electronic form.

25 – ASSIGNMENTS OF CONTRACT OR CREDIT

The contract remains valid also with respect to heirs and beneficiaries.

The transfer of the contract requires the written consent of Perfect Suit Srl

The transfer of credit requires the written consent of Perfect Suit Srl

Every objective and subjective event of the obligations deriving from the contract concluded with the customer requires the written consent of Perfect Suit Srl

26 – CAUSES OF FORCE MAJEURE

Perfect Suit Srl is in no case responsible for delays or failures to fulfill obligations arising from events beyond its subjective sphere and, in any case, in the event of force majeure, for the entire duration of the impediment.

In particular, but not limited to, in the event of: strikes, lockouts, industrial action, riots, revolts, invasions, coups d'état, terrorist attacks or threats, declared or threatened wars, fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics, natural disasters, health emergencies, impossibility of carrying out transport and shipments (also due to costs that have suddenly become excessive), government regulatory acts that impose restrictions, air - sea - road accidents.

In any case, Perfect Suit Srl is morally committed to finding an alternative solution.

27 – PARTIAL INVALIDITY

If any article of the General Conditions of Purchase or part of it or, again, any provision of the contract should be declared by a court to be null, voidable, illicit or inapplicable, only that article will not produce effects but will not in any way affect the overall validity of the act.

28 – RIGHT OF RECTIFICATION AND MODIFICATION

Perfect Suit Srl has the right to rectify and modify these General Conditions of Purchase at any time, unilaterally and limiting itself to publishing the updated text on its website to inform third parties.

Changes that are unfavorable to the customer will not apply retroactively to purchases made prior to the changes coming into force.

29 – APPLICABLE LAW AND JURISDICTION

The use of the website and the purchase contracts of products concluded through the website are governed by Italian law.

For any dispute arising from or relating to the use of the website or to such contracts, in the event of legal action, the Court of Como will have jurisdiction.

If, as a consumer, the customer believes that his/her rights have been infringed, he/she must - in the first instance - attempt an out-of-court resolution of the dispute, by contacting Perfect Suit Srl directly or through the European ODR (Online Dispute Resolution) platform, made available by the European Commission for the amicable settlement of disputes arising from online purchases, through the portal: http://ec.europa.eu/consumers/odr.